Dear customer!
Thank you for buying this Berllong product. We hope that you will be satisfied with high quality, functionality and unique design of our products. We use high-quality stainless 18/10 steel for kettles and French presses. This alloy contains such alloying components as chromium (18%) and nickel (10%) and meets all hygienic requirements for food contact materials. Items made of such steel are resistant to corrosion and organic acids, do not affect the taste and flavor of food and they are durable and easy to care. Recommendations on care
● Before the first usage remove all labels from the item, wash the item thoroughly with hot water and a neutral detergent, rinse it well and wipe it dry to avoid appearance of water stains on the polished surface. Never use hard objects (especially for coated surfaces), steel sponges and abrasive detergents for cleaning.
● The color of plastic and Bakelite accessories may change with time when the items are washed, however, it does not affect their functional properties.
● It is not recommended to use high-chlorinated and acid containing detergents for washing.
● Do not use cold water to cool the item. Extreme temperature differences may cause change of metal color and surface deformation.
● After the first use, especially after fast heating, temper color spots may appear on the stainless steel cookware surface. It is normal for steel and it doesn’t affect the taste and quality of cooked food and the usability of the product.
● Over the time of use, some insoluble residue (scale) may appear on the inner surface of kettles. You can remove it with 5% citric acid solution. Boil 50 gr of citric acid in 1 liter of water. Drain the used water and thoroughly wash the kettle with clean water. Recommendations on Usage
● Always use the recommended heat sources.
● Item volume specified on the package and in the product description corresponds to the real total capacity. However, never fill the kettle to more than 2/3 of total volume (not above the spout level) – this will help you to avoid the overflow of liquids through the spout during boiling. Some kettle models have an inner maximum water level mark.
● When using gas stoves, make sure that the flame touches the bottom of the kettle only and never reaches outside. When using an electric or ceramic stove, please choose a disc that fits the item bottom. This will allow you to keep the perfect appearance of the item much longer, preventing indelible heat scale stains, and save electricity or gas. Do not use intense flame and do not leave an empty kettle or on the fire.
● Handles of the item can heat up during long intensive heating. Use potholders and oven mitts.
● To preserve the exterior (especially for kettles with outer coating), the minimal fill-up volume should be ½ of the recommended boil volume.
All Berllong products are made of high-quality materials using the most advanced technologies. Each item passes several control stages before it gets to your kitchen. Conditional on proper use, provides the following guarantee for materials of which the items are made (except glass flasks), from the moment of sale: Stainless steel without coating – 5 years. Stainless steel with outer coating – 2 years. The warranty period starts from the date of purchase of the goods in the retail network and remains valid provided
that you follow the instructions for use.
To confirm the date of purchase, you should present the cash register receipt and the warranty certificate with the item number and the purchase date clearly stated and legible salesperson’s signature and the trading company stamp. Please keep your receipt and warranty certificate throughout
the warranty period.
The warranty does not cover damages caused by improper use of cookware: • overheating • item fall •
malicious damage
Also, the warranty does not cover natural changes of exterior properties of cookware caused by its
usage:
• mechanical damages of external or internal surface (scratches, worn spots, and etc.)
• natural change of metal color
• stains, lime spots caused by using hard water and etc
• cracks, shears, mechanical damage of Bakelite, nylon or silicone accessories and product components.
• traces caused by abrasives and strong detergents
• cases of non-observance of the maintenance instruction requirements
• cases of unintended use Goldish or light blue hue caused by cookware overheating is characteristic of stainless steel cookware and doesn’t affect the functional properties of cookware. Visible spot-welding points are the result of high-quality performance of the corresponding technical process; they are inherent in stainless steel cookware with such method of handle joint.
Warranty card*
Watch the warranty card is filled in correctly, all fields of the card are to be filled in, the date of purchase is to be indicated, and there must be the stamp of the seller on the warranty card.
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